FAQ
Q. How can I contact you?
A. You can always call by what's app
Q. What are your delivery hours?
A. We deliver from 7.30 am to 11 pm every day. You can choose from available slots to find something that is convenient to you.
Q. How do I know when my order is here?
A. Our representative will call you as soon as they are at your house to let you know about your delivery.
Q. How do I pay?
A. We accept cash on delivery and we also pay Online bKash service. Don’t worry, our representatives should always carry enough change.
Q. Do you serve my area?
A. We are currently serving Only area of Dhaka,
Q. I can’t find the product I am looking for. What do I do?
A. We are always open to new suggestions and will add an item to our inventory just for you. There is a "Product Request" feature that you can use to inform us of your requirement. You can also call what's add an item to our inventory.
Q. My order is wrong. What do I do?
A. Please Immediately call what's app and let us know the problem.
Q. What if the item is out of stock?
A. We hold our own inventory in our warehouses, so we rarely run out of stock. However, we will try our best to source what you need. If we cannot find it, we will SMS/call you and let you know what substitutes are available.
Q. What happens during a hartal?
A. We work during hartals. That’s how dedicated we are.
Q. Why should we buy from you when I have a store nearby?
A. Well, that is up to you but you can also be a couch potato like our founders and have your items delivered to your house for free. Our prices are sometimes lower than that of major superstores in the city. We also carry a larger variety than the average corner store. So, there is really no reason to not buy from us.
Q. What about the prices?
A. Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know.
Q. How do you deliver?
A. We use our own fleet to deliver. Our goal is to deliver the products to your place on time.
Q. What is your policy on refunds?
A. We offer a refund or return policy of seven (7) days on most unopened or unspoilt packaged products.
- For perishable products such as milk, fruits, and fresh vegetables, we have a one (1) day return policy.
- Diaper items must be returned for refunds before 10% or 3 pieces (whichever comes first) have been used.
- Certain products; Face Mask, Disposable Vinyl Gloves, Alcohol Pads, and Covid Testing Kits are not acceptable for refund or return either opened or unopened.
Q. Can I get a refund via cash?
A. No, for any sort of issue, we will update the credit to your Chaldal account.
Q. What is your discounting policy?
A. We try to provide the best deals in Dhaka and many of our products are already discounted below the maximum retail price (MRP). We also offer discount codes under special circumstances, which are applied on the MRP. On any given product, we can only apply one type of discount. We always consider the best discount available to the customer. For example: If the MRP of a product is Tk. 100 and our list price is Tk. 92 -- the product is already sold at an 8% discount. This means that if the user applies a discount code for a 5% discount, we will still consider the best discount available to the user and sell the product at Tk. 92.
Q. Can I order over the phone?
A. Absolutely. Our what's Number.
Q. What about quality?
A. We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back to the delivery person. If you forget to do that, you can call us within 3 days and we will replace the item for free.
Q. How are you sourcing your products?
A. We have deals with whole-sellers, manufacturers, and importers. We only sell authentic products.
Q. Should I tip the delivery representative?
A. Tips are not required. But our delivery team members appreciate recognition for their hard work. Delivery representatives keep the entire tip amount.